Title:  Manager - General Maintenance

About John Holland

At John Holland, our purpose is simple, we transform lives with everything we do. 

We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.

That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of a team that thrives on rising to the challenge of transforming lives for good.
 

About the Project

John Holland is proud to be a key delivery partner on the Cross Yarra Partnership (CYP), responsible for the Operations & Maintenance of the transformative Metro Tunnel Project.

As part of this iconic infrastructure initiative, we’re seeking passionate professionals to help operate and maintain five world-class underground stations and associated tunnel systems. 

This is your opportunity to work on cutting-edge transport infrastructure, ensuring safety, reliability, and performance for generations to come. Be part of a team that’s shaping the future of Melbourne’s rail network—above and below ground.

About the Role

Working for John Holland, as part of the Cross Yarra Partnership (CYP) Asset Management Services team, the Discipline Maintenance Manager oversees an end-to-end maintenance program including planned and reactive maintenance services for General services .  

The role supports Mobilisation Phase activities and the transition into the 24-year Maintenance Phase from day 1 operations.  

The role ensures that General maintenance services are delivered in accordance with all relevant legislation, regulations, contractual obligations, business procedures and relevant requirements in compliance with the train operators rail accreditation.  

The successful candidate is  required to obtain a Rail Industry Worker qualification supported by John Holland. 

Successful candidate is  required to be onsite and in attendance during key shutdowns and maintenance activities. These activities include work or shifts which are  scheduled out of normal business hours, ALBF and on weekends. 
 

Responsibilities of the role include:

• Observe and document witness testing throughout the testing and commissioning programme. Raising concerns and developing a deep knowledge of the assets and systems. 
• Attend and document outcomes from OCC walks across all tunnel and station locations. 
• Support the review and successful acceptance of O&M Manuals from the D&C team, validate the documentation and information provided and develop relevant procedures.  Help systematise and integrate documentation into the CMMS and maintenance systems. 
• Leverage systems and mobile tools to capture observations and validate the asset register, as builts, process and procedures. 
• Support trials and validation of maintenance procedures throughout mobilisation and participate in trial operations in preparation for Maintenance Phase. 
• Involvement in procurement activities in relation to the technical scoping of subcontractor works 
• Complete all O&M training and various other training packages. 
• Ensure the Computerised Maintenance Management System (CMMS) is populated accurately with appropriate asset data generated as part of the inspection and maintenance activities. 
• Ensure contractors and all personnel conducting maintenance activities are suitably inducted, trained, and qualified. 
• Develop strong working relationships with the client representative, contractual key stakeholders, and end users. 
• Accountable for ensuring all maintenance activities are undertaken safely with a focus on Zero Harm. 
• Minimise abatement risks by performance monitoring and reporting in line with Services Specification and contract KPIs. 
• Maintain strong working relationships with the client representative, contractual key stakeholders, and end users. 
• Ensure legislative obligations are met, including compliance with the relevant Building Codes. 
• Conduct onsite safety and risk related audits and inspections. Report findings and ensure corrective actions are implemented. 

During the Maintenance phase

• Supervise the delivery of General Building services related planned and reactive maintenance. 
• Liaise with the train operator (Metro Trains Melbourne) for execution of the works and reactive response. 
• Managing maintenance programs / disciplines including scheduling, resource allocation and workflow optimisation 
• Overseeing site inspections, ensuring adherence to safety standards and compliance 
• Preparing detailed reports on performance, compliance, and project outcomes 

To be successful in this key role, you must have:

Qualifications 

• Trade Qualification or relevant discipline experience

Experience

• Proven experience in operational leadership, subcontractor management and budgeting 
• Strong commercial acumen with expertise in contract claim negotiation and cost control 
• In-depth knowledge of building maintenance practices, and industry regulations 
• Excellent communication, problem solving and organisational skills 
• Proficiency in Project Management tools and Microsoft office suite 
• Sound knowledge of OHS&E regulations, Codes of Practice, AS3000:2000, and safe working practices. 
• Willingness to work shifts, overtime, and participate in an on-call roster. 
• Experience within the rail industry or a similar safety-critical environment. 
• A trade qualification in relevant discipline and demonstrated experience of operational experience 
• Strong team & stakeholder management skills with the ability to identify, communicate and mitigate potential problems, risks and issues to the team and broader stakeholders 
• Strong written and oral communication skills with excellent interpersonal and delegation capabilities. 
• Exposure to contractual, commercial, and legislative compliance requirements 
• Demonstrate general knowledge of the principles, practices and techniques of procurement and budgeting. 

As part of the team, you help us deliver on our promise to transform lives

Your success is reflected in ours, so we're committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

What's in it for you when you join John Holland?

We're about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. This starts with being flexible about how different people like to work.

From industry-leading leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.

What we offer:

• Competitive remuneration with salary continuance, and salary sacrifice options.
• Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.
• Career progression underpinned by our exciting pipeline of work means you'll have the opportunity to work on iconic projects that are shaping cities and communities.
• Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.
• Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.
• Flexible working that works for you as we know flexibility means different things to different people. Whether its flexi-hours, flexi-parenting, flexi-leave, flexi-shifts, flexi-work, we're committed to helping our people work flexibly.