Title:  Receptionist

About John Holland

At John Holland, our purpose is simple – we transform lives with everything we do.

We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of the team that’s up for the challenge of transforming lives for good.

Are you up for the challenge?

We are looking for a friendly and professional Receptionist to join our Brisbane office, based in Fortitude Valley. This role acts as the first point of contact for visitors, callers and stakeholders, while also providing administrative support across the office.

This is a full‑time role working Monday to Friday, 8:00am to 5:00pm.

As a highly visible front‑of‑house role, you’ll play an important part in creating a welcoming and well‑organised workplace. You’ll handle enquiries confidently, support day‑to‑day office activity and take a proactive approach to keeping things running smoothly.

About the Role

• Act as the first point of contact by greeting, welcoming, direct and announcing visitors appropriately
• Efficiently answer, screen and forward any incoming phone calls whilst providing generalist information when required
• Maintain security by following procedures and controlling access to the building e.g. issuing visitor badges and following visitor sign in procedures
• Provide customer service to the client, external vendors, subcontractors, and community stakeholders as required
• Perform administration tasks such as filing, coping, mail and collating information
• Sorting, distributing and lodging mail requests for the office including couriers
• Organising catering for office meetings as required
• Provide administrative support which may include arranging and attending meetings, and provide administration support to Office Manager 
• Organise the office processes, workspace, office supplies and equipment
• Act as the first point of contact for Facilities queries in the absence of the Office Manager, ensuring issues are logged, prioritised, and followed through
• Assist with onboarding new starters
• Perform all duties in accordance with JH policies, processes, reporting, systems and procedures

About You

You have experience in a reception or front‑of‑house role, either in a corporate environment or a similar professional setting. You enjoy being the first point of contact, take pride in delivering good service and are comfortable managing a mix of routine tasks and unexpected requests.

You are proactive by nature, able to spot issues and take action, and open to change as processes and systems evolve. You are confident using technology and pick up new systems quickly.

 You bring:

• Previous experience in a reception, front‑of‑house or similar role
• Experience with administration and document management practices
• Intermediate computer literacy, including Microsoft Office
• Exposure to systems such as SharePoint, Workday or similar finance/administration systems (or the ability to learn quickly)
• A practical, organised approach and attention to detail
• A friendly, professional manner and a willingness to help

Your reliability, initiative and ability to manage front‑of‑house responsibilities will see you succeed in this role.

As part of the team, you help us deliver on our promise to transform lives

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

What’s in it for you

We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.

We offer:

Competitive remuneration with salary continuance, and salary sacrifice options.

Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.

Career progression underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities.

Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.

Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.

Flexibility means different things to different people. Whether it’s flexi-hours, flexi-parenting, flexi-leave, flexi-shifts or flexi-work, we’re committed to helping our people work flexibly.