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Title:  Communications and Stakeholder Engagement Manager

Job Number:  8199
Location: 

Melbourne, VIC, AU, 3000

About North Western Alliance Program

North Western Program Alliance (NWPA) consists of three Alliance partners – John Holland, KBR and MTM and the client (LXRP), working together as one team to achieve shared goals.

NWPA has a proven track record with the successful delivery of four level crossing removal projects, several premium stations and three projects currently in delivery phase.

We’re proud to make a real difference to the lives of people on our program of works and in the communities in which we operate. Our values are Excellence, Empowerment, Creativity and Care.


We are currently looking for an experienced Communications & Stakeholder Engagement Manager to join us, working on a project based in Melbourne’s north-west.

About the Role

Whilst you’ll be initially based on the North Western Program Alliance based, this is a long-term career opportunity within John Holland.


As a Communication & Stakeholder Engagement Manager, you will lead your team as well as provide advice to the Project on communications, community and stakeholder relations.  You will develop and implement a communications program and stakeholder engagement management plan, which provides support by projecting a strong and positive image of the Project to the community and key stakeholders. Managing key issues and ensuring Project objectives are met will be critical to this role.

Responsibilities of the role include:

  • Develop and implement the Communications and Stakeholder Engagement strategy for the project
  • Develop and implement strategies to mitigate construction impacts and to effectively respond to feedback and concerns
  • Identify and manage issues and risks pertaining to the project and escalate issues and risks to the Project Director
  • Manage responses to all project related communications matters
  • Attend stakeholder meetings as required, including Community Reference Groups (CRG)
  • Liaise with construction team, community and key stakeholders to respond to project 24/7 1800 number queries and effectively manage concerns raised
  • Liaise with the construction team to ensure community and stakeholders are notified in advance of works in accordance with agreed timeframes
  • Liaise with the client Communications Manager to keep informed regarding the communications and stakeholder engagement activities for project
  • Plan and manage contact with external stakeholders in a way that enhances the reputation of John Holland and organisation partners
  • Develop and communicate community and stakeholder awareness and risk minimisation programs across the Project through inductions and toolbox presentations
  • Monitor effectiveness of community and stakeholder engagement activities
  • Effectively lead and manage the communications and stakeholder team
  • Develop strategies to achieve best possible results with project KRA and KPI’s
  • Input communications and stakeholder activities into the project stakeholder database and project reporting cycles

To be successful in this key role, you will have:

  • Tertiary Degree (Bachelor level) or certificate in a discipline relevant to function area e.g. Public Relations, Journalism, Stakeholder Management or Marketing
  • More than 8 years’ experience in Communications & Stakeholder Management preferably for major infrastructure projects
  • More than 10 years multi-discipline experience, e.g. Communications, Stakeholder Relations
  • Experience in leading project or specialist function activities

As part of the team, you help us deliver on our promise to transform lives.

Your success is reflected in ours, so we’re committed to being an employer of choice. For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a work-life balance.


We’ll do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.