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Title:  Senior IT ServiceNow CMDB & ITAM Administrator

Job Number:  10988

Melbourne, VIC, AU, 3000

About John Holland

We’re all about transforming lives by finding solutions to complex challenges across a wide range of industries including infrastructure, property, rail, building and water projects in Australia, New Zealand and South East Asia.  

From the epic, to the intimate, everything we do improves life for someone, somewhere. It gives our business momentum and means we approach things a little differently.

While our competitors talk about what they do, we focus on why we do it. We transform communities to make them easier to move around, more connected and better to live in.

Are you up for the challenge?

About the Role

The Senior IT ServiceNow CMDB & ITAM Administrator plays a central role in developing and supporting Configuration, Discovery and Asset Management governance, maturity initiatives within the JHG ServiceNow environment, and applying process expertise to drive results. Reporting to the ServiceNow Manager, you will be instrumental in the development of service strategy and responsible for the design, communication, enforcement of best practices across IT & business stakeholders and aligning ServiceNow models within CSDM framework.

The ServiceNow team works with the wider IT department and key stakeholders of other business units, and has an aim to continually implement new technologies. 

Responsibilities of the role include;

  • Lead configuration SME providing day to day technical administration and governance on CMDB, ITAM & CSDM Framework
  • Manage the process strategy and agenda in collaboration with the ServiceNow Manager & IT Enablement team
  • Identify, recognize and analyse potential CMDB/Asset management process issues from current and historical data
  • Help develop and implement the road map to mature the CMDB/Asset management processes
  • Engage with external technology partners and corporate clients to drive digital integration projects including automation of the ServiceNow platform
  • Prepare uploads to ensure all data changes are accurately captured inside of ITAM system including implement methods to automate data uploads from external suppliers
  • Creating and maintaining software asset information, including Software Models, Software Discovery Models and Software Entitlements defined within the scope of their area.
  • Monitor health, usage, and overall compliance of CMDB, Asset Environment
  • Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
  • Act as a Subject Matter Expert for information and areas relevant to ITAM, CMDB ServiceNow
  • Maintain an up-to-date knowledge of emerging technologies, systems and techniques that could be leveraged or adopted within the engineering and construction industry, including an understanding of the competitor landscape

To be successful in this key role, you must have;

  • ServiceNow System Administration certification and/or ServiceNow Application Development certification
  • Relevant tertiary qualifications and / or relevant work experience
  • Proficient in data model design for CMDB including design of relationships, service mapping, data flows and conceptual and logical data models, data dictionaries
  • Proficient in Service-Now auto-discovery and knowledgeable of the platforms capabilities to interface with other complementary tools
  • Solid experience as an ITIL process owner, manager or ServiceNow solutions architect
  • ServiceNow administration, JavaScript and common scripting languages such as PowerShell preferred
  • Strong knowledge of the IT Asset Management space and understand the inner workings, operational processes and strategy of the end users of your product(s)
  • Knowledgeable of industry practices and trends for CMDB and configuration management
  • Knowledgeable of cloud infrastructure environments
  • Excellent communication skills (verbal and written)

As part of the team, you help us deliver on our promise to transform lives.

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We’ll do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

John Holland is a Work180 endorsed employer for all women.

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