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Title:  IT Application Service Analyst

Job Number:  5715

Sydney, AU

About John Holland

We’re all about transforming lives by finding solutions to complex challenges across a wide range of industries including infrastructure, property, rail, building and water projects in Australia, New Zealand and South East Asia.  


From the epic, to the intimate, everything we do improves life for someone, somewhere. It gives our business momentum and means we approach things a little differently.


While our competitors talk about what they do, we focus on why we do it. We transform communities to make them easier to move around, more connected and better to live in.


Are you up for the challenge?

About the Role

In this crucial role you will join the People Systems team and provide Chris21 application support to the business across weekly, fortnightly and monthly payroll. You will manage BAU processes related to payroll systems, manage systems projects as the C21 SME, and work closely with your Kronos and Success Factors counterparts. You will be self-sufficient, a natural problem solver who likes to get their hands dirty, and have the desire to continually improve processes.

Responsibilities of the role include;
  • Being the primary point of contact for all C21 application support
  • Effectively delivering solutions to standards defined by the People Systems team
  • Providing consultation, trouble shooting and advisory service to system users
  • Managing and resolving all C21 tier 1-3 tickets
  • Ongoing management, maintenance, configuring and upgrades of the payroll system
  • Auditing systems security, data integrity and transactional changes to optimise functionality
  • Delivering system analytics and reporting
To be considered for this key role, you will demonstrate the following;
  • Bachelor Degree in relevant technical field such as Information Systems, Computer Science or Computer Engineering
  • Minimum 2-3 years experience in a similar systems administration role
  • Experience in administering Chris21 and supporting payroll functions
As part of the team, you help us deliver on our promise to transform lives.

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.


We’ll do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.