Title:  Operations Quality Manager

About John Holland

At John Holland, our purpose is simple, we transform lives with everything we do. We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.

That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of a team that thrives on rising to the challenge of transforming lives for good.

Responsibilities of the role

We are currently looking for an Operations Quality Manager for our Rail Business Unit who'll drive the effective implementation of quality management systems, strategies and initiatives to ensure improvements, statutory and contractual compliance with quality for the business and projects.

• Ensure that JHG IMS Manuals, Procedures and Digital Systems are rolled out on all projects within their remit. Drive and participate-in the launch process to this end.
• Review and approve/reject requests to vary the JHG IMS and Digital Systems on JVs and Alliances.
• Review and approve/reject Project Quality-related Plans and specific procedures.
• Provide operational quality guidance, diligence, consistency and discipline to staff within their area to ensure all quality objectives and targets are met.
• Provide specialist quality advice and input to regional and specialist business units and projects during tendering, project planning and project delivery.
• Mentor, support and provide guidance for the selection, engagement, and development of Project Quality personnel.
• Represent Rail in National Quality Initiatives.
• Establish and run a Quality Working Group for their area/business unit
• Work with the Rail SLT to shape and drive the John Holland Quality Strategy and demonstrate leadership in implementing the strategy in their area.
• Measure and analyse process outcomes and identify opportunities for delivering improvement. Work with their business and the wider Quality team to identify and initiate localised quality improvement initiatives and influence business unit and project ownership.
• Develop and obtain approval for a Project - and Business- Audit Schedule for the area within their remit. Execute audits, report and close-out actions. Report to the Rail SLT.
• Assist their projects with developing lessons learnt case studies and with disseminating knowledge.
• Deliver training and coaching to Quality and Operations Personnel to ensure competency in Quality processes.
• Undertake quality investigations and reporting for class 1 and 2 non-conformances/quality events.
• Perform all duties in accordance with John Holland policies, processes, systems and procedures

What we are looking for

• Degree in Engineering, Science, Building, Construction, Quality Management or similar
• QMS Lead Auditor Qualification
• 5+ years generalist quality management experience ideally within Rail projects $100m plus as well as having held a lead position from start to completion.
• Quality assurance experience gained within the construction, transport or related industries.
• Experience in developing and managing project QA management systems from start to completion
• Project management and leadership experience (2-3 years)
• Risk Management practices (2-3years)
• Audit Management practices (2-3 years)

What we offer

• Competitive remuneration with salary continuance, and salary sacrifice options.
• Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.
• Career progression underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities.
• Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.
• Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.
• Flexible working that works for you as we know flexibility means different things to different people. Whether it’s flexi-hours, flexi-parenting, flexi-leave, flexi-shifts or flexi-work, we’re committed to helping our people work flexibly.