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Title:  People Systems Senior Applications Support Analyst

Job Number:  2433

Sydney, AU

Job Description

From humble beginnings almost 70 years ago, John Holland has been driving positive change in Australia, and is now one of the nation’s leading infrastructure and property companies.

We work in Australia, New Zealand and South East Asia offering services from infrastructure and property development, to rail and building.

By finding solutions to complex challenges, we transform communities to make them easier to move around, more connected and better to live in.

The Systems Support Administrator is accountable to the People Systems Manager and provides first level end user support to users of the People Systems as well as undertaking ad hoc administrative tasks associated with the support of the People Systems.


Responsibilities of the role include;

  • Provide first level support to the business for People System applications, including Kronos, chris21, PageUp, Mitrefinch, Pegasus, e3, Success Factors
  • User Account management across multiple systems
  • Manage People Systems support email account
  • Provide People Systems user support and timely service via email, telephone and on-site.
  • Document and escalate user issues where required

To be successful in this key role, you must have:

  • 2-3 years in a Payroll or HR Administration Role
  • Intermediate skills in Microsoft excel, word and Outlook.
  • Excellent written and oral communication skills
  • Relevant experience within Payroll or HR Administration roles, with an interest in moving to a System Support role.

From Parliament House to the Alice to Darwin Rail Link, from the MCG’s Great Southern Stand to Sydney Metro, we’ve had a hand in the Australia we all know today. We are currently involved in delivering all of Australia’s largest infrastructure projects. Whatever we face, the heart of what we do is creating people-centred solutions to complex challenges and opportunities. We think deeply about what we do and how it affects communities. We push boundaries and innovate, gain trust through our actions and whatever the project, we’re in it for the long, long term.


We work hard to attract and retain the best employees, and we provide opportunities for rich career experiences, and a strong framework for on-going career development.

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