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Title:  Senior Applications Support Analyst - Kronos

Job Number:  5731

Melbourne, AU

About John Holland

We’re all about transforming lives by finding solutions to complex challenges across a wide range of industries including infrastructure, property, rail, building and water projects in Australia, New Zealand and South East Asia.   From the epic, to the intimate, everything we do improves life for someone, somewhere. It gives our business momentum and means we approach things a little differently. While our competitors talk about what they do, we focus on why we do it. We transform communities to make them easier to move around, more connected and better to live in.


Are you up for the challenge?

About the Role

In this crucial role you will join the People Systems team as our Kronos SME and functional lead in configuring and maintaining the system to support the day to day use of our timekeeping solution and also be able to lead best practice in the interpretation and application of employee agreements, pay rules and labour levels.


You will be contributing to and driving our workforce management system strategy, increasing business usage, managing BAU processes and systems projects, and working closely with your Chris21 and Success Factors counterparts. You will be self-sufficient, solutions focussed, and enjoy working collaboratively with business stakeholders including the delivery of systems training to Payroll, Site Administration and People teams.  

Responsibilities of the role include;
  • Managing BAU as well as supporting strategic direction to shape how Kronos is used across the business
  • Influencing and improving processes
  • Leading a best practice approach and supporting system upgrade from version 6.3 to 8.1
  • Being the primary point of contact for all Kronos application support
  • Effectively delivering solutions to standards defined by the People Systems team
  • Providing consultation, trouble shooting and advisory service to system users
  • Managing and providing support for all Kronos queries from the business
  • Ongoing management, maintenance, configuring and upgrades of the payroll system
  • Auditing systems security, data integrity and transactional changes to optimise functionality
  • Delivering system analytics and reporting
To be considered for this key role, you will demonstrate the following;
  • Bachelor Degree in relevant technical field such as Information Systems, Computer Science or Computer Engineering
  • 5 - 7 years experience in a Kronos systems support / application support role, specifically version 6.3 (current) and 8.1 (upgrade)
  • Award and Pay Rule configuration for use in Kronos
  • Ability to contribute to the strategic direction of the Kronos upgrade project and ongoing programs of work
  • Understanding of software development methodologies and concepts
  • Knowledge of compliance and reporting procedures
  • Proven requirements gathering skills and leadership in the communication of requirements
As part of the team, you help us deliver on our promise to transform lives.

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.


We’ll do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.