Title:  Senior People Systems Analyst - Workforce Software

About John Holland

At John Holland, our purpose is simple – we transform lives with everything we do.

We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of the team that’s up for the challenge of transforming lives for good.

Are you up for the challenge?

We are seeking a Senior People Systems Analyst – Workforce Software to support the configuration, maintenance and ongoing optimisation of the organisation’s Workforce Management (WFM) platform.

This role can be based at our Pyrmont office in Sydney or our Flinders Gate office in Melbourne.

You will play a key part in the design, configuration and delivery of the organisation’s new Workforce Management (WFM) system as part of a broader systems transformation program. Embedded within the project team, you’ll provide subject matter expertise in workforce management, ensuring the solution aligns with operational needs and supports accurate scheduling, forecasting, timekeeping and reporting.

Following go‑live, the role will be responsible for the ongoing administration, optimisation and support of the WFM platform. You’ll work closely with HR, Operations, IT and vendor partners to ensure the system continues to meet business, compliance and reporting requirements as the organisation’s needs evolve.

About the Role

• Ensure the Workforce Management (WFM) system is configured to meet business requirements, including scheduling rules, pay rules and compliance settings.
• Maintain system integrity through regular audits, updates and patch management.
• Manage user roles, permissions and access controls in line with organisational policies.
• Monitor system access logs and ensure data security and privacy compliance.
• Act as the primary point of contact for WFM system issues, troubleshooting errors and coordinating with vendors or IT as required.
• Provide Tier 2/3 support to end users and escalate unresolved issues appropriately.
• Ensure timekeeping, scheduling and attendance data is accurate and up to date.
• Develop and maintain dashboards and reports to support workforce analytics and decision‑making.
• Create and maintain user guides, training materials and standard operating procedures.
• Deliver training to HR, operations and frontline managers on system functionality and best practices.
• Participate in system upgrades, testing and implementation of new features or modules.
• Collaborate with stakeholders to gather requirements and implement system enhancements.
• Ensure the WFM system supports compliance with labour laws, union agreements and internal policies.
• Prepare for and support internal and external audits related to workforce data.
• Support integration between the WFM system and other platforms, including payroll, HRIS and ERP systems.
• Monitor data flows and resolve integration errors or discrepancies.
• Assist in configuring and maintaining forecasting models and scheduling algorithms.
• Support operations teams to optimise labour deployment and reduce inefficiencies.
• Work closely with HR, Payroll, Operations and IT to align system capabilities with business needs.
• Communicate system changes, updates and impacts effectively to relevant stakeholders.
• Keep up to date with the latest offerings in the HCM / WFM space.
• Provide insights and recommendations on the HR / WFM data.
• Prepare and clean data required for the WFM systems.
• Ensure data integrity and compliance with data privacy regulations (e.g. EBA Interpretation).
• Collaborate with IT and HR teams to improve data infrastructure and reporting capability.

About You

You have substantial experience working within Workforce Management (WFM) systems and are comfortable operating across both business‑as‑usual system administration and implementation environments.

Requirements for this role include:

• Advanced capability in Microsoft Excel and the Microsoft Office Suite
• Experience with HR systems such as Workforce Software, Kronos, Chris21 or SAP SuccessFactors
• Knowledge of SQL and JavaScript
• Experience configuring pay rules and bank rules, with an understanding of WFS Time & Attendance configuration scripting
• Working knowledge of the software development life cycle, including documentation, testing and UAT participation
• Experience preparing system documentation and end‑user training guides
• Familiarity with data privacy regulations and HR compliance standards
• WFS Suite Time & Attendance certification and confidence using the WFS Admin Tool
• Working knowledge of at least one additional programming language

Your technical capability, attention to detail and structured approach to system configuration and testing will see you succeed in this role.

As part of the team, you help us deliver on our promise to transform lives

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

What’s in it for you

We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.

We offer:

Competitive remuneration with salary continuance, and salary sacrifice options.

Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.

Career progression underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities.

Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.

Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.

Flexibility means different things to different people. Whether it’s flexi-hours, flexi-parenting, flexi-leave, flexi-shifts or flexi-work, we’re committed to helping our people work flexibly.