Title:  Community Engagement and Communications Advisor

Job Number:  18625

Torbanlea, QLD, AU, 4662

About John Holland

At John Holland, our purpose is simple – we transform lives with everything we do. 

We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of the team that’s up for the challenge of transforming lives for good.


About the Role

As a member of the Queensland Train Manufacturing Program (QTMP) team you will use your skills to engage with a diverse range of internal and external project stakeholders and develop and implement community and engagement strategies to support John Holland’s delivery activities. You will use your communication skills to identify and develop content to support the promotion of the project at a project and organisational level, and coordinate and manage client communication requests on behalf of the project.

Key Responsibilities:

  • Support the implementation of the project’s Community and Stakeholder Management Plan, Local Content and Aboriginal and Torres Strait Islander Participation Plan.

  • Proactively identify stakeholder and community issues and contribute to the development and implementation of strategies to respond to and minimise impacts.

  • Liaise with the construction team to identify upcoming works and impacts to be included in community notifications. 

  • Ensure all community interactions experienced by John Holland personnel are reported to client for inclusion in the Consultation Manager Database.

  • Contribute to the development and delivery of internal communications including inductions, toolbox talks, subcontractor onboarding and presentations.

  • Liaise with John Holland and client to support the delivery of site visits, presentations, milestone events and industry forums.

  • Identify and communicate client information, data needs and performance expectations to broader project team.

  • Contribute to the identification of positive media and social media opportunities for the project and liaise with John Holland and client’s teams to seek approval for and placement of materials.

  • Participate in the engagement of Aboriginal and Torres Strait Islander stakeholders and organisations relevant to project delivery activities aligned with client’s Aboriginal and Torres Strait Islander Participation Plan.

  • Co-ordinate project milestone events and celebrations, culturally significant events including NAIDOC week and National Reconciliation Week.

  • Identify and participate in managing issues and risks pertaining to the project within role scope and escalate issues and risks to the Project Manager.

Key Requirements:

  • Tertiary Degree (Bachelor level) or certificate or relevant experience (Disciplines relevant to function area, e.g., public relations, journalism, stakeholder management)

  • Experience in communications & stakeholder roles for infrastructure projects OR related experience (e.g. corporate communications, stakeholder relations in major organisations, government, or consultancy)

  • Ability to develop and deliver communication and engagement approaches that achieve project objectives. 

  • Highly developed skills in building effective internal and external relationships.

  • ­Excellent communication and people skills, and emerging leadership skills.

  • Confidence in liaising with construction team members, including identifying and raising potential issues. 

  • Well-developed ability to proactively identify emerging issues and propose and implement effective mitigations.

  • Strong community and team focus, and safety and environmental awareness.

As part of the team, you can help us transform lives.

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as we understand that different perspectives and ideas are critical to our long-term success. 

We want you to be with us for the long term, so providing you with rich career experiences and ongoing development is our priority.

What’s in it for you

We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and
support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits. 

We offer:

Competitive remuneration with salary continuance, and salary sacrifice options. 

Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing. 

Career progression underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities. 

Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities. 

Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.

Flexible working that works for you as we know flexibility means different things to different people. Whether it’s flexi-hours, flexi-parenting, flexi-leave, flexi-shifts or flexi-work, we’re committed to helping our people work flexibly.