Title:  Asset & Performance Manager

About John Holland

At John Holland, our purpose is simple – we transform lives with everything we do.

We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of the team that’s up for the challenge of transforming lives for good.

About the project

John Holland is proud to be a key delivery partner on the Cross Yarra Partnership (CYP), responsible for the Operations & Maintenance of the transformative Metro Tunnel Project.

As part of this iconic infrastructure initiative, we’re seeking passionate professionals to help operate and maintain five world-class underground stations and associated tunnel systems. 

This is your opportunity to work on cutting-edge transport infrastructure, ensuring safety, reliability, and performance for generations to come. Be part of a team that’s shaping the future of Melbourne’s rail network—above and below ground.

About the role

As a key leadership position within John Holland's Cross Yarra Partnership (CYP) Maintenance team, the Performance Manager plays a crucial role in implementing and managing the contract performance and compliance framework to ensure all contract deliverables are achieved. This role also oversees abatement reporting and is responsible for managing the Help Desk. 

Key accountabilities

• Manage performance and compliance framework, systems and processes to ensure contract deliverables and targets are met.
• Manage reporting requirements against Key Performance Indicators and produce monthly and quarterly performance reports for the State, Train Franchisee, Project Co and CYP leadership team.
• Manage the delivery of the Help Desk in its pivotal role in managing abatement and performance of the services, including continuous improvement of the services provided.
• Ensure that the project conforms with statutory, and AS/NZS regulatory / legal requirements and that the workplace understands these requirements and obligations.
• Identify, manage and monitor performance objectives, requirements, risks and other issues that may adversely impact the surety of successful project delivery.
• Work with corporate Asset Management System resources to obtain and maintain site certification to ISO 55001 under John Holland system umbrella. Implement compliance measures with ISO 9001, ISO140001 and AS4801 as related to asset and performance management.
• Responsible for the overall integrity of the Performance Data ensuring that data captured is accurate and timely.
• Provide leadership and mentoring to staff.
• Perform all duties in accordance with John Holland policies, processes, systems and procedures.
• Develop, manage and maintain Maintenance Phase documentation.
• Manage internal staff and external contractors to ensure compliance with requisite inductions, qualifications and work processes.

To be successful in this role you must have

• Tertiary qualifications in Engineering, Business, Facility Management, Quality Management, Project Management, Technology or related discipline.
• Asset Management, Quality, safety and compliance experience gained within rail transport or related industries
• Experience in similar role within an operational PPP environment.
• Experience in developing and managing project QA management systems and asset management systems in a highly complex operating environment
• Ability to understand, interpret and comply with contracts and contractual requirements
• Risk Management practices
• Safety and Environmental Management experience

What's in it for you when you join John Holland?

We're about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. This starts with being flexible about how different people like to work.

From industry-leading leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.

What we offer

• Competitive remuneration with salary continuance, and salary sacrifice options.
• Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.
• Career progression underpinned by our exciting pipeline of work means you'll have the opportunity to work on iconic projects that are shaping cities and communities.
• Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.
• Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.
• Flexible working that works for you as we know flexibility means different things to different people. Whether its flexi-hours, flexi-parenting, flexi-leave, flexi-shifts, flexi-work, we're committed to helping our people work flexibly.